Account & Data

Delete your account.

You can ask us to permanently delete your EzDarzi account and the personal data linked to it. Here's how to make the request — and what happens once you do.

How to request

Send us a deletion request.

Deletion is handled over email so we can verify the request belongs to you before anything is removed. It only takes a minute.

01

Email us from your registered address

Write to contact@ezdarzi.com from the email address on your EzDarzi account, or include your registered mobile number so we can match the account.

02

Use this subject line

Account Deletion Request

03

Include your account details

So we can verify it's really you, add your registered name, your mobile number, and the email tied to your EzDarzi account.

04

We verify and delete

Once we confirm the request, we delete your account and associated personal data. You'll get an email confirming when it's done.

Timeline

What happens next.

15days

Completed within 15 days of a verified request.

After we verify your identity, your account and associated personal data are permanently deleted within 15 days. If we need anything further to confirm the request, we'll reach out at the email or number you contacted us from.

Your data

What's deleted, and what we keep.

Deleted

  • +Your profile and login details
  • +Body-scan measurements and fit profile
  • +Saved addresses and contact details
  • +Photos and images you uploaded
  • +Order preferences and app activity linked to your account

Retained where required

  • +Invoice and transaction records we're required to keep for tax and GST compliance
  • +Limited records needed to resolve disputes or prevent fraud and abuse
  • +Kept only as long as the law requires, and not used for anything else

Please note: deletion is permanent and can't be undone. If you have an order in progress, we'll complete or cancel it before your account is removed. To use EzDarzi again after deletion, you'll need to create a new account.

Contact

Questions about your data?

Reach us any time and we'll help you through it.