Refund Policy

This Refund Policy explains when and how refunds apply to EzDarzi orders. Because every garment is stitched to your individual measurements, our approach centres on getting the fit right rather than on returns — but you are protected wherever something is wrong on our side.

01The re-stitch guarantee comes first

02When you're entitled to a refund

We will refund you where:

• Your order is cancelled before stitching begins (see our Cancellation Policy) — you receive a full refund.
• The garment arrives damaged, defective, or materially different from what you ordered and cannot be satisfactorily repaired or re-stitched.
• We are unable to fulfil your order or fail to deliver it.
• A fit issue cannot be resolved through re-stitch or alteration within a reasonable time.

03When a refund may not apply

Because items are custom-made, we generally cannot refund a simple change of mind about style, colour, or fabric once stitching has begun. A refund may also not apply where:

• The fit issue results from information or scan quality we asked you to check, and the garment matches the confirmed measurements — though we'll still work with you to improve the fit.
• The item shows signs of wear, washing, or alteration by a third party.
• A guarantee or defect claim is raised well after the stated window without good reason.

04How to request a refund

Message us on WhatsApp at +91 87509 96099 or email contact@ezdarzi.com with your order number and a short description of the issue, including photographs where relevant. We may ask a few questions or arrange a pickup to assess the garment.

05How and when refunds are paid

Approved refunds are made to your original payment method. Once approved we initiate the refund promptly; it typically reaches your account within 5–7 working days, depending on your bank or payment provider. We'll confirm when a refund is initiated.

06Partial refunds

Where only part of an order is affected, or where work has already been done that we cannot recover, we may offer a partial refund that fairly reflects the situation. We'll always explain the basis before proceeding.