Privacy Policy

1. Information We Collect

When you use EzDarzi, we collect the following categories of information:

Account & Contact Information

• Name, email address, and WhatsApp number provided at registration
• Delivery address and area within Gurugram
• Order history and garment preferences

Payment Information

• Transaction records and order values
• Payment is processed by third-party gateways (Razorpay). We do not store card details.

Device & Usage Information

• Device type, operating system, and app version
• Pages visited, features used, and time spent on the platform
• IP address and approximate location (city level)

2. Body Measurement Data

EzDarzi uses state-of-the-art AI measurement technology to capture over 80 body data points via your phone camera. This data is used exclusively to produce your custom garments and improve measurement accuracy.

What we capture

• Body dimensions including bust, waist, hip, shoulder, sleeve length, and 75+ additional measurements
• Two reference photographs (front and side view) used by the AI measurement system

How measurement data is handled

• Stored securely on encrypted servers and linked to your account
• Reused for future orders to avoid repeat scanning
• Never sold, shared with advertisers, or used for any purpose other than garment production and AI model improvement
• Reference photographs are deleted within 30 days of scan completion
• You may request deletion of your measurement profile at any time

Body measurement data is treated as sensitive personal data. Access is restricted to authorised EzDarzi systems and, where necessary, the assigned master tailor for your order only.

3. How We Use Your Information

• To process and fulfil your garment orders end-to-end
• To schedule cloth pickup and delivery
• To conduct AI quality checks on finished garments
• To communicate order status, delivery updates, and support responses
• To improve our AI measurement and quality systems
• To send order-related notifications (no marketing without consent)
• To comply with applicable Indian laws and regulations

We do not use your data to serve advertisements or share it with marketing partners.

4. Sharing of Information

We do not sell your personal data. We share limited information only where necessary:

• Assigned master tailor — receives your garment specifications and measurements to complete your order
• Logistics partner — receives your name and delivery address for pickup and delivery
• Payment gateway (Razorpay) — processes payment securely; subject to their own privacy policy
• Legal obligation — where required by Indian law, court order, or government authority

All third parties who handle your data are bound by confidentiality obligations.

5. Data Storage & Security

• All data is stored on encrypted servers located in India
• Access to personal data is role-restricted and logged
• Measurement data is encrypted at rest and in transit
• We conduct periodic security reviews of our systems
• In the event of a data breach affecting your information, we will notify you within 72 hours

While we take all reasonable precautions, no digital system is entirely without risk. We encourage you to maintain a strong password and to contact us immediately if you suspect unauthorised access to your account.

6. Your Rights

Under applicable Indian data protection law, you have the following rights:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or outdated information
• Deletion — request deletion of your account, measurement data, and order history
• Portability — request your data in a machine-readable format
• Withdrawal of consent — withdraw consent for data processing at any time (may affect ability to use the service)

To exercise any of these rights, email us at contact@ezdarzi.com with the subject line “Data Request”. We will respond within 30 days.

7. Cookies & App Analytics

Our website uses minimal cookies for essential functions only (session management, security). We do not use advertising or tracking cookies.

Our app uses anonymised analytics to understand feature usage and improve the product. This data is aggregated and cannot be used to identify individual users.

8. Children’s Privacy

EzDarzi is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify registered users by email and update the “Last updated” date at the top of this page. Continued use of EzDarzi after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related queries, data requests, or concerns, contact us at: