Cancellation Policy

This Cancellation Policy explains how you can cancel an EzDarzi order and what happens to any payment. Since garments are cut and stitched to your measurements, your cancellation rights depend on how far your order has progressed.

01Cancelling before stitching begins

02Cancelling after stitching begins

Once we've collected your fabric or started cutting or stitching, materials and labour are already committed. If you cancel at this stage, we may retain a fair amount to cover the work done and refund the balance. We'll tell you the applicable amount before you confirm, so there are no surprises. After a garment is completed or dispatched it can no longer be cancelled — but the Refund Policy and re-stitch guarantee still protect you if something is wrong.

03How to cancel

• Message us on WhatsApp at +91 87509 96099, or
• Email contact@ezdarzi.com with your order number, or
• Use the cancel option in the EzDarzi app where it's shown for your order.

We'll confirm your cancellation and any refund.

04Cancellations by EzDarzi

Occasionally we may need to cancel an order — for example if a fabric is unavailable, measurements can't be validated, or due to circumstances beyond our control. If this happens we'll let you know and refund any amount you've paid in full.

05Refund timing

Where a cancellation results in a refund, we initiate it promptly to your original payment method. It typically reaches your account within 5–7 working days, depending on your bank or payment provider. Full details are in our Refund Policy.